DiscountShop.com offers discounted prices on many brands including — Casio, Tissot, Hamilton, Luminox, Nixon, Seiko, Timex, Victorinox, Citizen, Seven Friday, Suunto, TW Steel, Omega, Cartier, Mont Blanc, Tag Heuer, Panerai, Rolex, IWC, Breitling, and many others!
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Q & A With The Discount Shop
Coming soon: A One on One interview between DiscountWatchStores and The Discount Shop.
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In my quest to eliminate the poor performers and highlight the stores that put the effort into making the customer experience a safe and happy one, I have been asking my store for help and advice. You can see from the email below, I sent a pretty difficult request to he Discount Shop asking for them to recommend a luxury watch and I gave them a few feature that I liked
Discount Shop Reply
The end result was a reply that I have mixed feeling about because it does answer my question but fails to give that little bit more value added. I mean, yes, they answer my question about shipping and even suggest I use their Spain website as I am based here in the sun. This is a really nice thought because I did not know about their Spain site.
What was a little disappointing was the link to men’s watches, which is fine, there is nothing wrong with that, but they are not giving me anything I don’t already have. Basically, they have missed the opportunity to put an affordable brand in front of me and suggest it could be the one for me.
Final thought. I was asking a difficult question which is really subjective so it’s not surprising they didn’t what to suggest a brand or model, however, with just a little more thought and offering me a couple of options, I would have been eating out of their hands. So, not bad, just a little disappointing.
Name: Will R Thomas
Outcome: Mixed to Negative
“Good quality watch although annoyed …”
“Good quality watch although annoyed about a slight box issue – resolved quick enough”
Outcome: Mixed to Negative
“Avoid buying from this site if you live in the UK!! It clearly says “FREE SHIPING” in the biggest boldest text! Yet you will later be hit by a very hefty bill from Fed ex for taxes!!! Which you would expect to be covered with “Shipping”! They say this is explained on their website yet it is extremely hard to find verses the huge “FREE SHIPPING” sign and in the most small print ever that we all know nobody really reads! Buyers beware!! I was hugely disappointed to receive another bill of almost £30 off Fed ex when I had already paid a large amount for the watch. This is sneaky and dishonest. Avoid and buy from the UK! The saving you think you are making is not so sweet once you receive the fed ex bill. Less hassle and drama to buy from home!”
“Awesome once again. Went out of their way to provide something that you usually cannot buy separately, but due to my circumstances, they took care of me. Use these guys, you’ll be glad you did.”
“Very good service via email and phone. I live in Canada and I called them up and they were able to give me a good deal on shipping thus avoiding UPS’s outrageous brokerage fees. Will shop there again.”
“Great vendor. Unlike many stores on the internet, they honor their price guarantee. My order arrived well packed and worked beautifully. Highly recommended!”
“Let me start off by saying that I had a good shopping experience with this company. I ordered the Apacer CP 200 combo, which turns out to be a great product. Anyhow, at first look at the site there was a small descrepancy in the description; the site listed the Apacer CP 200 but the description was of the Combo drive (difference being one supports DVD playback). I called up and talked to Mike (nice guy), and he looked into it and told me they in fact were carrying the Combo version. Very nice customer support, I would definatly do business here again.”
“Fast service, good communication. Will recommend the Digital Discount store to friends. A special thank to Mike for his outstanding customer care. Will shop at the Digital Discount store again in the near future.
“I was very, very happy with this company. I went on line to search a product and found what I wanted; I then went to there check out page so I could find out the shipping cost. I was not ready to order so I backed out. That night I received an e-mail from them that asked if every thing was OK and if there was anything they could help me with. I was impressed with that kind of a company that was interested in me as a customer. I called them the next day (Monday) and ordered the CD Burner and it was shipped out that night by UPS. The UPS web site said I would receive the item on Thursday, and sure enough it was delivered on time. I am not a friend or a relative, just a happy customer.”
“I bought an X’s Drive II from The Discount Shop in May 2003. The order and delivery went well, and now 9 months down the track the X’s Drive stopped working. I contacted the manufacturer, who didn’t give me much hope, and said to contact the retailer. The Discount Shop was VERY helpful, and with no questions asked they offered to send me a NEW unit (without a harddrive, as my one still worked) free of charge! I honestly didn’t believe it would arrive, but to my surprise it did! 10 point The Discount Shop :-D”
“I have purchase a portable USB2 storage device, and I received it on time, and well packed. Their price is competitive. ”
My overall rating: Good
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I look forward to hearing all your comments and thoughts.
Customer references courtesy of Reseller Ratings